Industry expert, Andy Savva, will be on hand throughout the day to educate attendees during a course of live presentations which will explain that the use of OE parts demonstrates dedication to customer satisfaction and safety.
Having been involved in the automotive industry for 30 years, Andy has owned and managed successful garages since 1994. He founded Brunswick Garage back in 2010, successfully demonstrating that an independent garage could rival national chains and main dealers on customer service and technical expertise. In just 18 months, Brunswick Garage reached the final 5 in The National Independent Garage of the Year Award, organised by Motor Trader Magazine.
Now an industry consultant, Andy will be running up to four presentations which he hopes will re-energise garage owners, explaining that the use of OE components wherever possible means that the quality of the repair will not be compromised by a sub-standard part.
“In most instances, negative practices are the result of over-stretched technicians-turned-owners who lack the time to finesse their customer service practices,” said Andy. “As a result, the quality of the work undertaken and the reputation of their business can be compromised.”
The interactive presentation will last 20 minutes, followed by a Q&A session, and will help to raise awareness of the benefits of OE components and the pitfalls of ‘matching quality’ alternatives, including hidden costs from breakages, lost labour time and increased reputational risk.
Commenting on OESAA’s presence, Chairman Nigel Morgan said: “Having Andy Savva on the OESAA stand this year should prove to be a real talking point. His passion and enthusiasm for improving industry standards are infectious, and his real-world experience of using OE products wherever possible to help ensure that his business is successful gives even greater weight to the OESAA message.”